FAQ Questions on Online Dating for Dating Edge

What is DatingEdge?

DatingEdge is the dating website owned and operated by Datingedge LTD.

How does DatingEdge work?
DatingEdge has thousands of members throughout the South Africa and beyond, of all ages, backgrounds and sexual orientations. You can browse profiles before joining. If you like what you see, you can join and create your own profile for free. To contact other people and use the full set of features of DatingEdge you need to purchase a subscription.

What do I get for free?
You can create a profile for yourself, with pictures, and you can search and browse for other DatingEdge. You can read their full profiles, and add them to a list of people you like. You can also search and browse DatingEdge on your mobile phone.

What do I get when I subscribe?
You can contact other DatingEdge users using our messaging service, at your computer or on your mobile phone. You also have options to sort and order your search results to find people that match what you're looking for.

How much does it cost?
You can choose a monthly subscription at 90 per month,

How can I pay?
You can pay using Visa, Visa Debit, Mastercard. You will receive a confirmation email from Worldpay when your payment has been processed. When your initial subscription period ends your payment will automatically be taken monthly from the card you used for your initial payment.

How do I join?
You can join by telling us basic information about your age, sex and location, choosing a username, password and providing your email address. You'll be asked to choose a different username if the one you want has already been selected by another user. Your username must also be between 4 and 20 characters long (not case sensitive). Your password must be between 8 and 16 characters long, a mixture of capital and lowercase letters, and contain at least one number. Certain words such as 'password', your username or 'DatingEdge' are not permitted. Please also don't use anything that could be easily guessed, or use a password for another website. Never share your DatingEdge password with anyone else. You don't need to tell us anything else about yourself straight away, but your profile won't be shown to other people until you confirm your email address and fill out some more information on your profile.

How do I confirm my email address?
When you join DatingEdge we will send an email to the address you provided. Click the link in the email to confirm you've received this message. When you've done this, the icon for 'activate your account' on your front page will change to show this step is completed. You must confirm your email address before your profile will be shown to other DatingEdge.

Will I receive emails from DatingEdge?
Yes. We will send emails about your account settings and subscription, to inform you of new messages and new people who like you, to suggest people you might like and to send you updates about World DatingEdge.

Can I choose which emails to receive from DatingEdge?
Yes. You can choose not to receive notifications of new messages, people you like, etc. We need to be able to send you updates about changes to your account settings, so we don't allow you to opt-out of these.

How do I create my profile?
The first step is to join DatingEdge and create your basic account. You then need to write about yourself and what you're looking for by clicking 'Edit your profile'. We won't show your profile in search results until you've done this.

What do I need to do to appear in search results?
You need to confirm your email address, tell us about yourself and what you're looking for and tell us your location. It is not essential to have a photo of yourself, but it makes a huge difference to the number of responses you will get.

How do I upload a profile picture?
You need a JPEG picture of yourself. Most digital cameras will produce photos in this format. To upload a profile picture go to the 'Your pictures' section under 'Choose a new picture' and click 'Browse'. After finding the file on your computer click the 'Preview your picture' button. We need your photo to be the correct shape and size to fit on the site so you will be asked to crop your image. You can drag the frame to choose the part of the photo you want, with a preview of what your profile picture will look like on the right. When you're happy with your picture click 'I've finished cropping'. Our support team will check your photo. If it's ok, your profile picture will appear on the site shortly. If there's a problem with your picture our support team will send you an email telling you what to do.

What makes a good profile picture?
Your profile picture has to show your face. No hats, sunglasses, or anything else that obscures your face, please. The image must be just of you and have no one else in the picture. Further profile picture requirements are highlighted on the 'Your pictures' page in 'Edit your profile'.

Can I add more photos of myself?
Yes. You can add up to nine more photos of yourself in your gallery. These don't have to be of your face, but it mustn't have any other people in the picture, and needs to be fully clothed! To add photos to your gallery go to the 'Edit your gallery pictures' section under 'Your pictures' and click 'Browse' under 'Choose a new picture'. You won't be asked to crop your images for gallery photos.

Can I control who can see photos of me?
Yes. Your profile picture will be shown on your profile page, on search results pages, and in 'matches' emails sent to other DatingEdge. It might also be shown on the DatingEdge front page, on World.co.South Africa pages, in the 'You might like' section and in other emails to DatingEdge users, but you can choose to opt-out of these. Your gallery pictures will be shown to logged-in DatingEdge members. You can choose to only allow people you like to view a gallery picture.

Why has my profile picture been rejected?
We want other DatingEdge users to have a clear look at your features, and we use your profile image to represent you throughout the site. If your face is hidden by a hat, scarf or sunglasses your picture may be rejected by the support team. Other common reasons for rejecting a profile photo is poor image quality (too dark, too blurry, too pixellated), distorted images (i.e. hasn't been cropped) and photos that are not of your head and shoulders (i.e. too far away).

How do I search for someone?
Anyone can search by gender, age, location, and whether someone has a photo. If you're logged in, we'll try to show you people who might be a good match for you. You can change your search criteria from the search results page.

What's the difference between 'Find a soulmate' and 'Your matches'?
We use the criteria you select in the 'What you're looking for' page to create a list of compatible DatingEdge in 'Your matches'. The list is based on two-way matching, taking into account the importance of each criteria to you and your match. You can choose the importance of each matching criteria by using the slider tool. The 'Find a soulmate' page allows you to search for other DatingEdge and easily change your search criteria by age, location and keyword(s), last login and join date.

What is the slider tool on the 'What you're looking for' page?
The slider tool allows you to indicate how important each criteria is to you when looking for a Soulmate. For instance, if you are looking for someone of a particular height, and this is very important to you, move the slider over to the right towards 'Essential'. However, if height is of no significance to you, move the slider to the left towards 'Not important' or keep it in the centre if you are indifferent. The slider tool has five levels of importance, which will directly affect the results in 'Your matches'. If you select 'Not important' the criteria will grey out and not be included when calculating your matches.

How have you sorted the list of 'Your matches'?
We have calculated your matches from the criteria you have selected, and the importance of each, from the 'What you're looking for' page. The 'Your matches' page is based on two-way matching, so those who have selected 'essential' criteria that match yours will appear higher in your matches list. You can amend your matches at any time in the 'What you're looking for' page, located in 'Edit your profile'. For better match compatibility, you should aim to fill out all of the criteria in 'What you're looking for'.
What do the ticks and crosses mean?

The green ticks indicate reasons why you might be a good match with that person, and red crosses highlight areas where you may not be compatible. Only two of the most essential ticks/crosses appear in the search results page, calculated by the importance of the criteria set in 'What you're looking for'. You will be able to see additional criteria on how we've matched you by clicking into a DatingEdge profile.

How do I narrow down my search results?
Subscribers can filter their search results. On the search results page, as well as 'the basics' (gender, age, location) you can apply filters on other categories. Your search results will update as you change these options.

How will my location be displayed?
You will be asked to enter your post code or town when editing your profile. The post code will not be visible on your profile and is only used to match you with other DatingEdge users. Your post code or town is also used to provide you with a number of options to display the location on your profile, selecting whether you want to share your area, town, county or country.

How do I contact someone?
You need to subscribe before you can send messages. You can click 'Send a message' on someone's profile page, which will take you to the 'Write a message' page. Your message will be sent to that person's account, and they'll also receive an email telling them they have a message. If they reply, you'll receive an email notification, and your inbox on DatingEdge will show that you have a new message. Messages are shown in threads or conversations.

How long will my messages be kept?
Your inbox and sent messages page shows messages sent and received in the last six months.

What makes a good first message?
A first message needn't be very long. It's good to show that you've read their profile and you're interested in what they've said. You can see if they've read your message by looking at the message from your sent mail. You mustn't share contact details in a first message.

Someone likes me... what do I do next?
You can 'like' them back, and we'll send them an email telling them you're interested in them too. Or you can send them a message and see what happens! Any member can 'like' someone but you need to subscribe before you can send messages.

When should I decide to meet someone in person?
If you've shared some messages with someone and you're getting on well, you probably want to get to know them in person. You can share your contact details with someone once you've sent and received mail from each other. If you agree to meet, you should choose a public place and tell some friends where you're going. Please read our safe dating tips at http://onlinedating.datingedge.co.za
I've met someone wonderful...

How can I let you know?
That's great news. Please let us know that you're not using your DatingEdge profile by choosing 'Hide your profile' on the 'Your account' page. We love hearing your stories about DatingEdge, so please send them to us. Please note that you will continue to pay until you end your subscription.

How can I manage my subscription?
You can see the details of your subscription package on the 'Your account' page. This will show the date and amount of your last payment and the date and amount of your next payment.

How do I end my subscription?
To stop any further payments from being taken click 'Cancel auto-renewal' on the 'Your account' page. Your subscription will end on the date when your next payment was due. You will no longer have access to subscriber-only features. We do not provide refunds for any unused days on your subscription. You can take out another subscription at any time. If you 'Delete your account' your ongoing subscription payments will be cancelled.

Will my subscription be charged as a continuous payment?
So you can continue to enjoy subscriber benefits from month to month, your subscription will automatically be renewed each month. If you choose to cancel your subscription, you can do so at any time via the 'Your account' page.

I've been asked to verify my card details, is this standard?
This provides an extra element of security to your transaction.

Am I entitled to a refund?
If you change your mind during the first seven days and have not logged into World DatingEdge during that time, you are entitled to a refund. Refunds in other scenarios are given solely at the discretion of management.

How do I remove my profile from the site?
If you would like to take a break from dating please let us know that you're not using your DatingEdge profile by choosing 'hide' on the 'Your account' page. If you want to delete your account permanently you can do so by clicking 'Delete your account' on the 'Your account' page, but you will lose all of the information that is linked to your profile and the process can not be reversed.

How do I change my email address?
Go to 'Your account' and choose 'Change your email'. We will send an email to the address you registered with and ask you to click a link in the email to confirm the change. If you have not activated your account the confirmation email will be sent to your new email address.

How do I change my password?
Go to the 'Your account' page and choose 'Change your password'. We will ask for your current password, then your new one.

What do I do if I've forgotten my password?

Go to the 'Sign in' page and click the 'Forgotten your password?' link. Please enter your username or email address and we will email you with information on how to reset your password.

Who can see my personal information?
Your partial profile can be viewed by all visitors to DatingEdge. Your full profile can be viewed by logged-in DatingEdge members. Your private information (email address, date of birth, etc) won't be shown to anyone. Our Privacy Policy has the full detail on this.

Is my personal data secure?
Yes. We take great care to handle your data securely. Our data protection provisions are audited on a regular basis by third party security experts.

Who can't be a member of DatingEdge?
We don't allow under-18s to join.

I have another question - who can I ask for help?

Go to contact us page and email with any questions you may have.